In the unlikely event that you are not satisfied with our services, you can report this in various ways, both in writing and verbally. Via telephone number +31 174 622 192 (option 2 for 24-hour service) we are available 24 hours a day, 7 days a week for both reporting malfunctions and passing on complaints. If the complaint is submitted by e-mail (info@partyrental.eu) or via the response form on the website, you will receive a notification of receipt within one working day. Your complaint will be handled and followed up internally by the management, which also supervises quality assurance.

In the unlikely event that it is not possible to find a solution satisfactory to all parties, there is the possibility for all parties to appeal to the dispute resolution sector of Renting Netherlands.